Wednesday, October 28th/26- 12p (MDT)

A 45-Minute Leadership Training for Human Services, Healthcare, Disability Support, Mental Health, Addictions, Education & Community-Based Organizations

Organizations spend enormous amounts of time developing policies, values, mission statements, recruitment strategies, and employee-retention initiatives. But for frontline employees, workplace culture is often experienced much more personally.

It is experienced through the supervisor who responds when something goes wrong. The leader who gives feedback. The manager who decides whether concerns are taken seriously. The supervisor who either follows through—or doesn't. The person who determines whether accountability feels fair, communication feels safe, and employees feel respected.

Leadership is not only what happens in meetings. It is what employees experience every day.

This fast-paced leadership masterclass examines the powerful influence frontline supervisors, team leads, coordinators, and managers have on employee retention, morale, psychological safety, accountability, and workplace culture.

The session includes 35 minutes of practical leadership training followed by 10 minutes of live Q&A, with strategies leaders can begin applying immediately.

• The Supervisor Effect: How everyday leadership interactions can strengthen—or quietly damage—employee trust, engagement, morale, and commitment.
• Psychological Safety Without Lowering Standards: How to create an environment where employees can ask questions, admit mistakes, raise concerns, and seek support while still maintaining clear expectations and accountability.
• The Consistency Factor: Why unpredictable leadership, favouritism, unclear expectations, and inconsistent follow-through can create frustration faster than many organizational policies can repair it.
• Correct the Behaviour—Not the Person: A practical approach for addressing performance concerns, missed responsibilities, poor attitudes, or workplace conflict without humiliating or alienating the employee.
• The Supervisor Stress Transfer: How leaders unintentionally transfer pressure, frustration, urgency, and emotional stress onto their teams—and what to do instead.
• The Stay Conversation: Simple questions supervisors can use before an employee reaches the resignation stage to identify concerns, improve communication, and strengthen retention.

Healthy leadership requires something different:

Clear expectations. Consistent accountability. Psychological safety. Respectful communication. Reliable follow-through. Employees do not need perfect supervisors. They need supervisors they can trust.

• 35 Minutes: High-Impact Leadership Training, Practical Examples & Workplace Scenarios
• 10 Minutes: Live Interactive Q&A — Bring your real leadership and supervisory challenges

Format: 45-Minute Total Event
35-Minute Leadership Masterclass + 10-Minute Live Q&A
Cost: Free Registration (NO Spam emails)

• Program Managers and Team Leads
• Executive Directors and Senior Leaders
• House Supervisors and Care Coordinators
• Frontline Supervisors
• Human Resources Professionals
• Disability Service Leaders
• Education Leaders and Administrators
• Healthcare and Social Service Managers
• Emerging Leaders Preparing for Supervisory Roles

Employees may be hired by an organization—but much of their everyday experience is shaped by the person directly leading them. A supervisor can strengthen confidence, communication, accountability, and commitment. Or, through inconsistency, avoidance, poor communication, or unnecessary control, they can slowly push good employees away.

The supervisor effect is happening in every organization. The question is:

What kind of experience are your leaders creating?