Complex Behavioural Needs - Response System©
A Foundational Approach to Understanding Challenging Behaviour
What we label as “challenging behavior” is actually a person’s attempt to communicate an unmet need. In this one-day workshop, you’ll learn to shift from managing behaviors to understanding the message behind them—and responding in ways that support safety, dignity, and meaningful connection.
This training provides a clear and comprehensive framework for working with individuals who have complex needs, including those with developmental disabilities, autism, Down syndrome, F.A.S.D, mental health conditions, acquired brain injuries, or dementia. Whether you’re new to the field or an experienced professional, you’ll gain practical tools grounded in empathy, consistency, and proven intervention and proactive strategies.
Through a real-world case study, you will walk step-by-step through the process of assessing needs, identifying triggers, and designing supportive interventions. You’ll practice building a complete response plan that aligns communication, environment, and staff approach—all centered around the individual’s well-being.
By the end of the workshop, you will be able to:
✔ Interpret behaviors as communication
✔ Develop safe, effective, person-centered strategies
✔ Strengthen consistency across teams and environments
✔ Reduce risk and prevent escalation
✔ Build a full, actionable response system tailored to individual needs
Johann Wolfgang von Goethe
"Behaviour is what a man does, not what he thinks, feels, or believes. As many an architect will tell you, human behaviour changes according to the environment."
PRICING
TRAINING
TRAINING
PRICING & CERTIFICATION:
Upon completion of the 7-hour training, students will receive a one-year Certification of Completion.
The course has two pricing options:
- Certification: $150/student
- Re-certification: $125/student (This ensures your skills remain current and your certification is valid for another year. Re-certification must be completed within 30 days of your one-year certification expiry.)
INCLUDES: Training, Facility (for in-person), Training Manuel , Certificate of Completion & refreshments supplied (for in-person).
Volume Discounts :
OPTION 1 - Volume Discount Available for organizations sending 11 or more Students per course.
OPTION 2 - discounted training costs for companies that choose to hire exclusively for their own company
Why Choose Our Complex Behavioural Needs – Response System©?
For professionals and companies alike, recertification is a crucial step in maintaining a high standard of care. While skills like CPR require yearly refreshers to save a life, knowing how to effectively support a person in crisis is equally vital—it can prevent both physical harm and emotional trauma.
Our annual recertification is designed to protect you, your team, and the people you support.
1. Keeping Your Skills Sharp: Your ability to respond to a high-stress situation is like muscle memory; it needs to be exercised to be reliable. Recertification is your annual refresher, ensuring that the skills you learned—from reading behavioral cues to maintaining your professional resilience—remain second nature. This helps you respond with confidence and effectiveness, especially when it matters most.
2. Staying Current with Best Practices: The understanding of human behaviour and crisis support is constantly evolving. Our annual recertification ensures you are always up-to-date with the latest, evidence-based research and response techniques. This guarantees you are using the most current and effective methods available, providing the highest possible standard of care.
3. Maintaining Confidence and Credibility: For individuals, a current certification provides the peace of mind that you are fully prepared to handle complex situations. For companies, a team with up-to-date certifications demonstrates a proactive commitment to safety and professional development. This not only mitigates risk and reduces liability but also builds trust with clients and their families.
Investing in recertification is an investment in safety, confidence, and continued excellence.
TRAINING
TRAINING
TRAINING
Our workshop provides a comprehensive and practical framework—the Complex Behavioural Needs Response System©—that equips you with the skills to address challenging situations effectively. This interactive, hands-on training, available both in-person and virtually online, ensures you can apply what you learn in a real-world setting, giving you the confidence to manage complex behaviours with a clear and professional approach.
8-Hour training day
This immersive, one-day workshop is structured to give you a complete and actionable system. The training is divided into six key modules that build on one another:
Module 1 - Foundations of the System
- Learn the core principles and a step-by-step guide to the Complex Behavioural Needs - Response System.
Module 2 -Understanding Complex Behavioural Needs
- Explore the root causes and contributing factors behind challenging behaviours.
Module 3 - Cultivating Resilience
- Develop personal strategies to maintain professional composure and prevent burnout when working with difficult situations.
Module 4 - Neural Development and Its Impact
- Gain insight into how brain development influences behaviour and how to use that knowledge to guide your response.
Module 5 - Strategies for Behavioural Change
- Discover practical techniques to facilitate positive and lasting behavioural changes.
Module 6 -Systematic Response Approaches
- Master the systematic approaches that ensure your responses are safe, consistent, and effective.
Upon completion of the 8-hour training day, you will receive a one-year Certification of Completion.