EMOTIONAL INTELLIGENCE

There's a lot of buzz centered around emotional intelligence in the workplace right now, and with good reason. Cutting-edge research into emotional intelligence has shown that it plays a critical role in higher productivity, performance and job satisfaction. People who have a high level of emotional intelligence are more confident, more capable and earn greater respect from their colleagues. They are also better able to stay calm, flexible and focused when workplace crises hit and panic threatens to set in.

What exactly is "emotional intelligence"?

Quite simply, emotional intelligence is a set of competencies that enhance your ability to relate positively to others in the workplace. People with high emotional intelligence are adept at using empathy and constructive communication to create a collaborative, cooperative work environment. They naturally relate well to others; are able to accomplish more through encouragement and persuasion; and excel at inspiring, guiding and leading others to achieve their best work. As performers, they tend to be flexible, adaptive, self-motivated, and confident.

If you're looking for a way to improve your relationships across your organization, understand how and why others behave the way they do and achieve greater success in all your job-related endeavors. Unlike your IQ, which is set by the time you are a teenager, your emotional intelligence (EQ) can be improved upon throughout your lifetime. When you attend Emotional Intelligence, you'll gain the knowledge and skills you need to transform the way you interact with and respond to others.